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    Handling more than 2000 emergency and patient calls during peak hours for pan-India hospital chain... 

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    Medical emergency response times bettered by more than 75% using custom built ECRS module... 

     

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    Implemented for government rural emergency services covering 4000 hospitals for animal husbandry & veterinary sciences department... 

     

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    Handling customer life-cycle for 100,000+ records with multi-location access for automobile dealership...

     

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    Delivering a 67% jump in tele-calling productivity across processes for automobile dealerships... 

     

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    Custom built SS#7 based telecom application for one of the Big 4 banks in India... 

     

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    Touched 70,000+ calls per day in predictive dialing for domestic BPO operations... 

     

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    Central automated call router platform serving 22,000+ retailers and 32 service centers across the country... 

     

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    Speech based application development and services for government departments... 

     

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    Consumer complaint booking and ticketing platform covering 250,000+ consumers for a leading power utility company...

     

Crosscode's Automotive CLM Datasheet Released.

CLM Datasheet

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Crosscode - Overview

CROSSCODE Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, SalesForce, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.

CROSSCODE is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1 – 3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.

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