Crosscode's Automotive CLM Datasheet Released.

CLM Datasheet

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Crosscode UCC Platform

Crosscode Unified Customer Contact Center Platform, is an end-to-end call center platform for call center setups working with inbound or outbound calling processes. It has a modular architecture and hence components that need to be implemented can be enabled or disabled based on business requirements.

The following table highlights the key features of the Crosscode UCC platform. For a more detailed list please click here...

 

 

 

 

Key Features
  • Supports In-bound, Out-bound & blended operations.
  • Built-in QA tool for voice recording, playback and download
  • Highly scalable architecture and resource efficient
  • Intelligent & highly configurable campaign, DNC, churn, re-try management tools
  • Highly available system, with in-built fail-over mechanism.
  • Real-time dashboard for channel status, trunk availability, agent activity, queue status, campaign penetration
  • Supports predictive / preview / auto-preview  / blaster (OBD) / manual dialing modes
  • Exhaustive & customizable set of reports on agent performance, lead penetration, dialer performance.
  • Supervisor can barge-in, coach, monitor, change agent ready / not ready, etc non-intrusively and on-demand.
  • Intelligent and configurable call back feature & queue management for inbound operations
  • Can integrate with any Web-based or applet based CRM or Oracle Forms application
  • Customizable MOH
  • Supports operator trunks for both ISDN PRI (E1/T1) circuits as well as SIP trunks
  • IVRS with ACD capabilities defined as per business requirements.
  • CallDesk Agent Desktop comes with “WYSIWYG” user-friendliness & inbuilt softphone
  • Can integrate with any legacy PBX or channel bank to connect analog extensions