IVR application development
CSAT IVR – for customer feedback.
Phone banking IVR – integrated with the bank’s CBS for account functions.
Survey IVR call flows.
Self-service IVR for user validations, etc.
Key services include Asterisk training & consultation, GPS solutions, CERT-IN certifications, IT infra management (outsourced), network setup, audit & managmeent, Wifi audit, captive call center setup consultation.
CSAT IVR – for customer feedback.
Phone banking IVR – integrated with the bank’s CBS for account functions.
Survey IVR call flows.
Self-service IVR for user validations, etc.
Integrated solutions with Avaya, Genesys, Aspect, NICE.
Call back managers.
CTI Popups on 3rd party telecom platforms.
Reporting tools.
Deploying a stand alone voice logger.
Deploy custom built QC tool for log search & retrieval with playback and download.
Have built the 1st Asterisk TAPI, that can be used by any Asterisk based platform for cross-platform communication.
Implementation on client servers.
Configurations for dial-plan, extensions, users.
Asterisk platform training and team induction sessions.
Complete Asterisk support services for 3rd party installations or Asterisk based platforms.
Integration of Automatic Speech Recognition (ASR) engine.
Integration of Text to speech (TTS).
Development of speech applications & IVRS routines.
Grammar fine tuning.
Integrations with Nuance ASR, Google AVR platforms.
Provide video call capability with existing CIMS or any CRM screen.
Integrate with Vidyo services.
We work for both captive (iinhouse call centers) as well as BPOs (outsourced call center service providers).
Discuss and understand pain areas & help alleviate productivity bottlenecks or cost issues.
Design & setup call center for captive or outsourced call handling processes.
Best practices for call operations.
Provide supervisory functions for existing or new call operations.
Provide manpower services for long term contracts for operating call operations.
We will help design your call operations.
Integrate all necessary hardware or software for desired results.
Liaise with vendors / OEMs of required devices like computers, servers, gateways, GSM banks, PRI cards, IP Phones, etc.
Liaise with telco service providers for PRI, GSM,SIP or international trunk services.
Provide our client with a single point of contact and accountability.
Requirement analysis, design, development, testing & deployment.
Dev platforms – Python, Java.
UI platforms – HTML5, BootStrap, AnularJS
Mobile platforms – Android & iOS
DB design, development, performance tuning for complex & high volume data querying operations.
Agile development methodology followed to ensure efficient & scope compliant delivery.
Design & deliver any type of web or mobile based enterprise applications.
Experienced in integrating with client side enterprise platforms like Salesforce, Siebel, SAP.
Any web services / API based integration with in-house built platforms.
DB integration – offline or realtime.
Integration with HIS, LMS possible based on feasibility study.
Integrations with online portals like quote engines, payment gateways, web based POS from NBFCs or insurance companies.
Database requirement analysis and design.
DB performance tuning for faster transaction executions.
Increased query performance procedure level coding.
Online portals nowadays are victims of cyber threats and have to be secured against them.
Cyber secure portals increase customer confidence and consequently online traffic and business.
Insecure portals lead to severe financial losses and legal damages.
We help in designing secure code, secure portals.
We will help in getting portals certified for security.
We help enterprises to bring in applications and software based systems to automate businesses.
We will work with your team to analyse & design suitable applications.
Identify probable inefficiences, roadblocks.
Help automate processes using available product lines or built custom applications.
We provide exhaustive using our CORE Reporting Utility.
CORE is device agnostic.
CORE can work all our product lines.
We also help develop custom reports.
We will help build analytic & BI dashboards if the client so requires.
We help provide GPS based vehicle or asset tracking solutions.
We can get professional studio quality voice recordings for your IVR or voice messages.
Provide IT Infrastructure Management Services on a "pay per use" model.
Provide network audit, requirement analysis, setup and support services.
Campus Wifi analysis, audit, setup with heat map reports for access points.