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This is a list of various solutions that we have developed and deployed for our clients. Many of which have been deemed as innovative and unique in terms meeting requirements.

Telephony solutions

Domain Technology Solution Description
BankingIVRSPhone banking IVRS integrated with CBSClient is a public sector bank, a GoI undertaking. The implemented IVR integrates with their CBS to provide a caller authentication functionality over IVR. The IVR is complaint with the banking & payment gateway standard ISO 8353, which is mandatory to communicate with the CBS. IVR provides a PIN validation and balance playback service
BankingIVRSCSAT IVR integrated with AvayaClient is a private sector bank. Our IVR platform is implemented as a multi-level survey collection mechanism for customer satisfaction / feedback calls.
BPO / ITeSCall Center PlatformCall center platform integrated with in-house CRMClient is a leading lifescience & Pharma BPO catering to global pharma majors. The system caters to inbound + outbound campaigns with client specific IVRS, agents, reporting. Integrates with inhouse CRM platform.
NBFCCall Center PlatformCall center platform integrated with AvayaInbound + outbound end-to-end call center platform. Agents use Avaya phones to handle calls. Complete functionality - voice logger, barge-in, coaching, real time dashboard, channel monitor, etc
HealthcareCall Center PlatformCall center platform with PBX integrationA patient communication center setup within the hospital premises to handle all calls made into the hospital. Caters to emergencies, enquiries, appointments, in-patient information. Helps increase call handling efficiencies.
HealthcareIVRSEmergency Communication & Response SystemHospitals have varied emergency codes for different emergencies which have specific response teams. ECRS helps in reducing the contact time to the response teams, thereby enabling faster responses to emergencies.
HealthcareCall Center PlatformAmbulance Dispatch System
Ambulance dispatch system enables callers to dial into the hospital and say their current location. The agents can find out which is the nearest ambulance and patches call with ambulance dispatcher and para-medic team to respond.  
Helpline IVRS with auto call routing
Pan-India helpline with TFN, where incoming calls are routed to designated service centers based on their CLI which is pre-registered. For non-registered CLIs, calls are taken to agents, who map the caller to a service center on a CRM and subsequent calls can be routed automatically. Used for unmanned, efficient helpdesk operations.
Software & Services
Client is a UK based networking solutions provider with offices in US and India. India setup uses our Soft switch platform as an IPPBX with a SIP PRI trunk terminated, which is one of the 1st such implementations. Integration with Lync in the roadmap.
Software & Services
IVRS Employee communication IVR
An un-manned, stand alone IVR system which allows dissemination of urgent information to authorized personnel over phone calls. Allows instant recording of messages from a phone and playback/broadcast to all or select employees.
Pharma BPO
Call Center PlatformPatient communications 
Renowned pharma services BPO, executes patient contact processes for pharma globals, wherein the patient helplines landing on various toll-free number are connected to agents for support and information.
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Automation solutions

Domain Technology Solution Description
AutomobileProcess AutomationCLM Platform
Auto dealers using the Customer Lifecycle Management (CLM) module to manage their customer facing operations like Service, Insurance, Used cars, Feedback, Sales. Comes with integrated call center, SMS, Email, Web forms and mobile interface.
GovernmentCall Center Platform + Process Automation
State Helpline with CRM based call patching
A dedicated helpline for the Dept. of Animal Husbandry & Vet Sciences, GoK. Connects citizens doing livestock rearing / farming to health facilities, doctors & mobile units for medical emergencies, know-how, queries, etc.
ManufacturingCall Center Platform + Process Automation
Call center with Lead Management system
Pan-India customer helpdesk setup with a TFN. Caters to all calls related to service and sales for power equipment & DG set manufacturer. Has a in-built lead management module that integrates with the local lead generation services like Justdial, Sulekha to instantly compile all incoming leads into an outbound campaign and assign to agents for calling.
Public Utility
Process Automation
Complaint Ticketing System
A power distribution utility used BALM as a complaint tracking system for their consumer complaints. Implemented the complete organisational hierarchy with escalation matrices for SLA breaches. 
Pharma BPO
Reorting Tool
CORE Reporting Engine
A unified reporting tool which culls data from the call center platform and CRM and provides capability to display combined reports, dynamically create reports without knowing any coding or SQL. Get output in HTML form as well as XLS and PDF. Graphs can be exported as JPG for embedding into presentations or docs.
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